/* Balcão do Imigrante · bolha do webchat (site e painéis) · v1.1 */
.bdi-chat { --c-azul: #0067FE; --c-azul2: #0052CC; --c-marinho: #071D41; --c-amarelo: #F6AA0B; --c-verde: #2B9C49; --c-tinta: #0E1A33; --c-tinta2: #3F4B66; --c-tinta3: #66718B; --c-linha: #E3E9F1; --c-fundo: #F4F7FB;
  --c-prim: var(--c-azul); --c-prim2: var(--c-azul2);
  position: fixed; right: 20px; bottom: 20px; z-index: 900; font-family: inherit; color: var(--c-tinta); }
.bdi-chat--advogado { --c-prim: var(--c-marinho); --c-prim2: #0F2D5E; }
body.bdi-chat-on .wa-flutuante { display: none !important; }
.bdi-chat__sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.bdi-chat button { font: inherit; }

/* botão flutuante */
.bdi-chat__botao { position: relative; display: flex; align-items: center; gap: 10px; height: 56px; padding: 0 20px 0 9px; border: 0; border-radius: 999px; background: var(--c-prim); color: #fff; font-weight: 700; font-size: 15px; cursor: pointer;
  box-shadow: 0 18px 40px -16px rgba(0, 61, 160, .7); transition: transform .3s cubic-bezier(.34,1.56,.64,1), background .2s; animation: bdi-chat-entra .5s cubic-bezier(.34,1.56,.64,1) both; }
.bdi-chat__botao:hover { transform: translateY(-2px); background: var(--c-prim2); }
.bdi-chat__botao:focus-visible, .bdi-chat button:focus-visible { outline: 3px solid var(--c-amarelo); outline-offset: 2px; }
.bdi-chat__ic { display: grid; place-items: center; width: 38px; height: 38px; border-radius: 12px; background: radial-gradient(circle at 100% 0, #F6AA0B 0 13px, transparent 13.5px), rgba(255,255,255,.16); }
.bdi-chat__conta { position: absolute; top: -4px; right: -2px; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 999px; background: #E92C02; color: #fff; font-size: 12px; display: grid; place-items: center; border: 2px solid #fff; }
.bdi-chat.is-aberto .bdi-chat__botao { display: none; }
@keyframes bdi-chat-entra { from { opacity: 0; transform: translateY(16px) scale(.9); } }

/* janela */
.bdi-chat__janela { position: absolute; right: 0; bottom: 0; width: min(390px, calc(100vw - 32px)); height: min(640px, calc(100vh - 40px)); display: flex; flex-direction: column; background: #fff; border: 1px solid var(--c-linha); border-radius: 26px; overflow: hidden;
  box-shadow: 0 40px 90px -40px rgba(7, 29, 65, .6); animation: bdi-chat-abre .3s cubic-bezier(.22,1,.36,1) both; }
.bdi-chat__janela[hidden] { display: none; }
@keyframes bdi-chat-abre { from { opacity: 0; transform: translateY(18px) scale(.97); } }

/* avatares */
.bdi-av { --t: 36px; width: var(--t); height: var(--t); flex: none; border-radius: calc(var(--t) * .32); overflow: hidden; display: grid; place-items: center; background: var(--c-marinho); color: var(--c-amarelo);
  font-weight: 800; font-size: calc(var(--t) * .38); font-family: "Plus Jakarta Sans", inherit; letter-spacing: -.02em; }
.bdi-av img { width: 100%; height: 100%; object-fit: cover; display: block; }
.bdi-av--marca { background: radial-gradient(circle at 100% 0, #F6AA0B 0 34%, transparent 35%), var(--c-prim); }
.bdi-av--marca svg { width: 62%; height: 62%; }
.bdi-av--ia { background: radial-gradient(circle at 100% 0, #FFC23D 0 34%, transparent 35%), var(--c-amarelo); }
.bdi-av--ia svg { width: 56%; height: 56%; }
.bdi-av-esp { width: 30px; flex: none; }

/* ecrã inicial */
.bdi-chat__topo { padding: 16px 18px 20px; background: var(--c-prim); color: #fff; position: relative; overflow: hidden; }
.bdi-chat__topo::after { content: ""; position: absolute; right: -50px; bottom: -70px; width: 180px; height: 180px; border-radius: 50%; background: rgba(255,255,255,.07); pointer-events: none; }
.bdi-chat__topo-l1 { display: flex; align-items: center; gap: 10px; }
.bdi-chat__marca { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 13px; background: radial-gradient(circle at 100% 0, #F6AA0B 0 15px, transparent 15.5px), rgba(255,255,255,.16); }
.bdi-chat__esp { flex: 1; }
.bdi-chat__ola { margin: 18px 0 2px; font-family: "Plus Jakarta Sans", inherit; font-size: 28px; font-weight: 800; letter-spacing: -.035em; line-height: 1.1; color: #fff; }
.bdi-chat__sub { margin: 0; font-size: 16px; color: rgba(255,255,255,.88); }
.bdi-chat__equipa { display: flex; align-items: center; gap: 10px; margin-top: 16px; position: relative; z-index: 1; }
.bdi-chat__avs { display: flex; }
.bdi-chat__avs .bdi-av { border: 2px solid var(--c-prim); margin-left: -8px; }
.bdi-chat__avs .bdi-av:first-child { margin-left: 0; }
.bdi-chat__estado-txt { font-size: 13px; color: rgba(255,255,255,.9); line-height: 1.3; }
.bdi-chat__inicio { flex: 1; overflow-y: auto; padding: 16px 14px; background: var(--c-fundo); display: flex; flex-direction: column; gap: 10px; }
.bdi-chat__nova { display: flex; align-items: center; gap: 12px; width: 100%; padding: 14px 14px 14px 16px; border: 1px solid var(--c-linha); border-radius: 18px; background: #fff; text-align: left; cursor: pointer; box-shadow: 0 12px 30px -24px rgba(7,29,65,.55); transition: border-color .2s; }
.bdi-chat__nova:hover { border-color: var(--c-prim); }
.bdi-chat__nova-txt { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.bdi-chat__nova-txt b { color: var(--c-marinho); font-size: 15.5px; }
.bdi-chat__nova-txt small { color: var(--c-tinta3); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bdi-chat__nova-ic { width: 40px; height: 40px; flex: none; border-radius: 50%; display: grid; place-items: center; background: var(--c-prim); color: #fff; }
.bdi-chat__tit-lista { margin: 8px 4px 0; font-size: 12px; font-weight: 750; text-transform: uppercase; letter-spacing: .08em; color: var(--c-tinta3); }
.bdi-chat__lista { list-style: none; margin: 0; padding: 4px; background: #fff; border: 1px solid var(--c-linha); border-radius: 18px; display: flex; flex-direction: column; }
.bdi-chat__item { width: 100%; display: flex; align-items: center; gap: 12px; padding: 10px; border: 0; border-radius: 14px; background: none; text-align: left; cursor: pointer; color: var(--c-tinta); }
.bdi-chat__item:hover { background: var(--c-fundo); }
.bdi-chat__item > svg { color: var(--c-tinta3); flex: none; }
.bdi-chat__item-txt { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.bdi-chat__item-l1 { display: flex; justify-content: space-between; gap: 8px; }
.bdi-chat__item-l1 b { font-size: 14.5px; }
.bdi-chat__item-l1 small { font-size: 12px; color: var(--c-tinta3); flex: none; }
.bdi-chat__item-ult { font-size: 13.5px; color: var(--c-tinta2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bdi-chat__item.is-nova .bdi-chat__item-ult { color: var(--c-tinta); font-weight: 700; }
.bdi-chat__item-est { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--c-tinta3); }
.bdi-chat__item-est.is-aberta { color: var(--c-verde); font-weight: 650; }
.bdi-chat__estrelas-mini { color: var(--c-amarelo); letter-spacing: 1px; }
.bdi-chat__item-n { min-width: 22px; height: 22px; padding: 0 6px; border-radius: 999px; background: #E92C02; color: #fff; font-size: 12px; display: grid; place-items: center; flex: none; }

/* cabeçalho da conversa */
.bdi-chat__cab { position: relative; display: flex; align-items: center; gap: 10px; padding: 12px 10px 12px 8px; background: var(--c-prim); color: #fff; }
.bdi-chat__cab .bdi-av--marca { background: radial-gradient(circle at 100% 0, #F6AA0B 0 34%, transparent 35%), rgba(255,255,255,.16); }
.bdi-chat__cab .bdi-av:not(.bdi-av--marca) { box-shadow: 0 0 0 2px rgba(255,255,255,.35); }
.bdi-chat__voltar, .bdi-chat__fechar, .bdi-chat__menu-bt { width: 40px; height: 40px; flex: none; border: 0; border-radius: 12px; background: transparent; color: #fff; display: grid; place-items: center; cursor: pointer; }
.bdi-chat__voltar:hover, .bdi-chat__menu-bt:hover { background: rgba(255,255,255,.14); }
.bdi-chat__fechar { background: rgba(255,255,255,.14); }
.bdi-chat__fechar:hover { background: rgba(255,255,255,.24); }
.bdi-chat__cab-txt { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.bdi-chat__cab-txt b { font-family: "Plus Jakarta Sans", inherit; font-weight: 800; font-size: 16.5px; }
.bdi-chat__cab-txt small { display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: rgba(255,255,255,.85); }
.bdi-chat__cab-txt small i { width: 8px; height: 8px; border-radius: 50%; background: #B8C3D3; flex: none; }
.bdi-chat__cab-txt small i.is-on { background: #3DDC6A; box-shadow: 0 0 0 3px rgba(61,220,106,.25); }
.bdi-chat__cab-txt small i.is-ia { background: var(--c-amarelo); }
.bdi-chat__menu { position: absolute; right: 54px; top: 54px; z-index: 3; background: #fff; border: 1px solid var(--c-linha); border-radius: 14px; padding: 6px; box-shadow: 0 20px 40px -20px rgba(7,29,65,.5); }
.bdi-chat__menu[hidden] { display: none; }
.bdi-chat__menu button { display: block; width: 100%; padding: 10px 14px; border: 0; border-radius: 10px; background: none; color: #B32200; font-weight: 650; text-align: left; cursor: pointer; white-space: nowrap; }
.bdi-chat__menu button:hover { background: #FDEDEA; }

/* mensagens */
.bdi-chat__corpo { flex: 1; overflow-y: auto; padding: 16px 12px 8px; background: var(--c-fundo); display: flex; flex-direction: column; gap: 6px; overscroll-behavior: contain; }
.bdi-chat__linha { display: flex; align-items: flex-end; gap: 8px; max-width: 88%; align-self: flex-start; }
.bdi-chat__linha + .bdi-chat__linha { margin-top: 2px; }
.bdi-chat__linha.is-meu { align-self: flex-end; justify-content: flex-end; }
.bdi-chat__msg { min-width: 0; display: flex; flex-direction: column; gap: 4px; align-items: flex-start; }
.bdi-chat__linha.is-meu .bdi-chat__msg { align-items: flex-end; }
.bdi-chat__msg p { margin: 0; padding: 10px 14px; border-radius: 18px 18px 18px 6px; background: #fff; border: 1px solid var(--c-linha); font-size: 14.5px; line-height: 1.45; white-space: pre-wrap; overflow-wrap: anywhere; }
.bdi-chat__msg small { font-size: 11.5px; color: var(--c-tinta3); padding: 0 6px; }
.bdi-chat__linha.is-meu .bdi-chat__msg p { background: var(--c-prim); border-color: var(--c-prim); color: #fff; border-radius: 18px 18px 6px 18px; }
.bdi-chat__linha.is-meu .bdi-chat__msg p a { color: #fff; }
.bdi-chat__linha.is-ia .bdi-chat__msg p { background: #FFF8E1; border-color: #F7E3A8; }
.bdi-chat__img { display: block; border-radius: 16px; overflow: hidden; border: 1px solid var(--c-linha); background: #fff; max-width: 240px; }
.bdi-chat__img img { display: block; max-width: 100%; max-height: 260px; object-fit: cover; }
.bdi-chat__fich { display: flex; align-items: center; gap: 10px; padding: 10px 14px 10px 10px; border-radius: 16px; background: #fff; border: 1px solid var(--c-linha); color: var(--c-tinta); text-decoration: none; max-width: 260px; }
.bdi-chat__fich:hover { border-color: var(--c-prim); }
.bdi-chat__fich span { min-width: 0; display: flex; flex-direction: column; }
.bdi-chat__fich b { font-size: 13.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bdi-chat__fich small { padding: 0 !important; }
.bdi-chat__sis { align-self: center; margin: 6px 0; max-width: 90%; padding: 6px 12px; border-radius: 999px; background: #EAF2FF; color: var(--c-azul2); font-size: 12.5px; text-align: center; }
.bdi-chat__sug { display: flex; flex-wrap: wrap; gap: 6px; padding-left: 38px; margin-top: 4px; }
.bdi-chat__sug button { min-height: 36px; padding: 0 14px; border-radius: 999px; border: 1.5px solid #CCE0FF; background: #fff; color: var(--c-azul2); font-size: 13.5px; font-weight: 650; cursor: pointer; }
.bdi-chat__sug button:hover { border-color: var(--c-azul); background: #EAF2FF; }
.bdi-chat__contato { align-self: stretch; display: flex; flex-direction: column; gap: 8px; margin: 6px 0 0 38px; padding: 14px; border-radius: 18px; background: #fff; border: 1px solid #F7E3A8; box-shadow: inset 4px 0 0 var(--c-amarelo); }
.bdi-chat__contato b { font-size: 14px; color: var(--c-marinho); }
.bdi-chat__contato label { display: flex; flex-direction: column; gap: 3px; font-size: 12.5px; font-weight: 650; color: var(--c-tinta2); }
.bdi-chat__contato input { min-height: 40px; padding: 0 12px; border: 1.5px solid var(--c-linha); border-radius: 12px; font: inherit; font-size: 14.5px; }
.bdi-chat__contato input:focus { outline: none; border-color: var(--c-azul); box-shadow: 0 0 0 3px #CCE0FF; }
.bdi-chat__contato button { min-height: 42px; border: 0; border-radius: 999px; background: var(--c-marinho); color: #fff; font-weight: 700; cursor: pointer; }

/* a escrever */
.bdi-chat__dig { display: flex; align-items: center; gap: 8px; padding: 2px 14px 8px; background: var(--c-fundo); }
.bdi-chat__dig[hidden] { display: none; }
.bdi-chat__dig small { font-size: 12px; color: var(--c-tinta3); }
.bdi-chat__dig-bolha { display: inline-flex; align-items: center; gap: 4px; height: 30px; padding: 0 12px; border-radius: 15px 15px 15px 5px; background: #fff; border: 1px solid var(--c-linha); }
.bdi-chat__dig-bolha i { width: 6px; height: 6px; border-radius: 50%; background: var(--c-tinta3); animation: bdi-chat-dig 1.1s infinite; }
.bdi-chat__dig-bolha i:nth-child(2) { animation-delay: .15s; } .bdi-chat__dig-bolha i:nth-child(3) { animation-delay: .3s; }
@keyframes bdi-chat-dig { 0%, 60%, 100% { transform: translateY(0); opacity: .45; } 30% { transform: translateY(-4px); opacity: 1; } }
.bdi-chat__envio { margin: 0; padding: 6px 14px; background: #EAF2FF; color: var(--c-azul2); font-size: 12.5px; }
.bdi-chat__envio.is-erro { background: #FDEDEA; color: #B32200; }
.bdi-chat__envio[hidden] { display: none; }

/* escrever */
.bdi-chat__form { display: flex; align-items: flex-end; gap: 6px; padding: 10px 10px 12px; border-top: 1px solid var(--c-linha); background: #fff; }
.bdi-chat__form textarea { flex: 1; min-height: 44px; max-height: 120px; resize: none; padding: 11px 14px; border: 1.5px solid var(--c-linha); border-radius: 22px; font: inherit; font-size: 15px; line-height: 1.4; color: var(--c-tinta); }
.bdi-chat__form textarea:focus { outline: none; border-color: var(--c-azul); box-shadow: 0 0 0 3px #CCE0FF; }
.bdi-chat__clipe { width: 44px; height: 44px; flex: none; border: 0; border-radius: 50%; background: var(--c-fundo); color: var(--c-tinta2); display: grid; place-items: center; cursor: pointer; }
.bdi-chat__clipe:hover { background: #EAF2FF; color: var(--c-azul); }
.bdi-chat__enviar { width: 44px; height: 44px; flex: none; border: 0; border-radius: 50%; background: var(--c-prim); color: #fff; display: grid; place-items: center; cursor: pointer; }
.bdi-chat__arrasto { position: absolute; inset: 70px 10px 10px; border: 2.5px dashed var(--c-azul); border-radius: 20px; background: rgba(234,242,255,.92); color: var(--c-azul2); font-weight: 800; display: grid; place-items: center; z-index: 4; pointer-events: none; }
.bdi-chat__arrasto[hidden] { display: none; }

/* fim: avaliar */
.bdi-chat__fim { padding: 14px; border-top: 1px solid var(--c-linha); background: #fff; display: flex; flex-direction: column; align-items: center; gap: 8px; text-align: center; }
.bdi-chat__avaliar { width: 100%; display: flex; flex-direction: column; align-items: center; gap: 6px; }
.bdi-chat__avaliar > b { font-family: "Plus Jakarta Sans", inherit; font-size: 17px; color: var(--c-marinho); }
.bdi-chat__estrelas { display: flex; gap: 4px; }
.bdi-chat__estrelas button { width: 46px; height: 46px; border: 0; border-radius: 12px; background: none; color: #D4DCE8; font-size: 34px; line-height: 1; cursor: pointer; transition: transform .2s cubic-bezier(.34,1.56,.64,1), color .15s; }
.bdi-chat__estrelas button:hover { transform: scale(1.12); }
.bdi-chat__estrelas button.is-on { color: var(--c-amarelo); }
.bdi-chat__nota-rot { font-size: 12.5px; color: var(--c-tinta3); min-height: 16px; }
.bdi-chat__avaliar textarea { width: 100%; box-sizing: border-box; padding: 10px 12px; border: 1.5px solid var(--c-linha); border-radius: 14px; font: inherit; font-size: 14px; resize: none; }
.bdi-chat__av-acoes { width: 100%; display: flex; justify-content: space-between; align-items: center; gap: 10px; }
.bdi-chat__bt { min-height: 44px; padding: 0 20px; border: 0; border-radius: 999px; background: var(--c-prim); color: #fff; font-weight: 700; cursor: pointer; }
.bdi-chat__bt:disabled { opacity: .45; cursor: default; }
.bdi-chat__link { min-height: 40px; padding: 0 10px; border: 0; background: none; color: var(--c-tinta2); font-weight: 650; cursor: pointer; text-decoration: underline; text-underline-offset: 3px; }
.bdi-chat__obrigado { margin: 0; color: var(--c-marinho); font-weight: 700; }
.bdi-chat__obrigado.is-grande { font-family: "Plus Jakarta Sans", inherit; font-size: 18px; padding: 18px 0; }
.bdi-chat__pe { margin: 0; padding: 6px 0 8px; text-align: center; font-size: 11px; color: var(--c-tinta3); background: var(--c-fundo); }

/* telemóvel: janela ocupa o ecrã; no painel do imigrante a bolha sobe acima da navegação de baixo */
@media (max-width: 600px) {
  .bdi-chat { right: 14px; bottom: 14px; }
  .bdi-chat__botao { height: 54px; width: 54px; padding: 0; justify-content: center; }
  .bdi-chat__rot { display: none; }
  .bdi-chat.is-aberto { inset: 0; right: 0; bottom: 0; }
  .bdi-chat__janela { position: fixed; inset: 0; width: 100%; height: 100%; height: 100dvh; border-radius: 0; border: 0; }
  .bdi-chat__form textarea { font-size: 16px; }
}
@media (max-width: 900px) { .p-perfil--cliente .bdi-chat:not(.is-aberto) { bottom: 96px; } }
@media (prefers-reduced-motion: reduce) { .bdi-chat__botao, .bdi-chat__janela, .bdi-chat__dig-bolha i { animation: none; } }